AgAnswers Terms of Service

Welcome

We built AgAnswers to help farmers and agricultural organizations manage information, records, operations, and business decisions using modern software and artificial intelligence. These Terms explain how the Services work, what you can expect from us, and what we expect from you. By accessing or using AgAnswers, you agree to these Terms.

1. Evolving Services

We improve AgAnswers continually, so features may change, move, or be removed over time. If we stop offering the Services altogether, we will refund any amount you paid for the period after they end.

2. Plans, Billing, and Cancellation

• Plans. AgAnswers is offered on monthly subscription plans. Each plan includes a set number of people and an allowance for AI-assisted work. The price, the number of people included, and the charge for each additional person are shown when you choose a plan. A subscription belongs to your organization, not to an individual person.
• Payment and renewal. You are charged when you subscribe. Your subscription then renews automatically each month, and you are charged on the same date each month, until you cancel. Payments are processed by our payment provider, Stripe. By subscribing, you authorize us to charge your payment method for each monthly period and for any additional people you add. Prices do not include taxes; any applicable sales or similar taxes are added at checkout and on each invoice.
• Additional people and plan changes. Adding people beyond the number your plan includes increases your monthly charge. When you change your plan or the number of people you pay for:
  • A change that raises your monthly charge, such as a higher plan or more people, starts right away. The extra charge for the rest of the current month is prorated.
  • A change that lowers it, such as a cheaper plan or fewer people, takes effect at the end of the monthly period you have already paid for, and nothing is prorated or credited back. Until then you keep your current plan and everyone on it, but you can't invite more people than the new plan will cover. The app shows the change as scheduled from the day you make it.
• People beyond your plan. If your plan changes to cover fewer people than your organization has, some people lose access on the day the change takes effect. Open invitations go first, then the people added most recently. Owners never lose access. From the day the change is scheduled, the app shows who is affected and warns each person who will lose access. To bring someone back, invite them again once your plan has room.
• Usage allowance. If your organization reaches its plan's usage allowance, some features may pause until your usage falls back within the allowance or you move to a higher plan. We do not charge overage fees.
• 30-day money-back guarantee. Every plan comes with one; see section 3.
• Cancelling. You can cancel at any time from Settings › Billing › Manage plan & billing in the app, or by emailing billing@aganswers.ai. Cancellation takes effect at the end of the monthly period you have already paid for. You keep access until then and are not charged again. Outside the 30-day money-back guarantee, payments are non-refundable, and we are not obliged to give refunds or credits for partial months or unused people. We can still make an exception at our discretion: if something has gone wrong for you, email billing@aganswers.ai and we will see what we can do. And we will always refund where the law requires it.
• Failed payments. If a payment fails, we will try again and let you know. If it has not gone through after 3 days, access to the Services pauses until the payment is made. Pausing access does not delete your Customer Content.
• Changes to plans and prices. AgAnswers is still growing, and our plans will change with it. We may change our prices, the usage allowance or number of people a plan includes, and which features come with each plan. Everything we change is meant to make AgAnswers work better for farmers, and we will be fair about how we do it:
  • Changes that only add to what you get, such as a new feature or a larger allowance, can take effect right away.
  • For any other change to your plan, we will email you at least 30 days before it applies to your subscription. It takes effect at your first monthly renewal after that notice, and you can cancel before then if your plan no longer works for you.
  • Where we reasonably can, we will let current subscribers keep their existing plan and price for a time after a change (sometimes called grandfathering), and we will tell you how long when we announce the change.
• Complimentary and promotional access. We sometimes give an organization free or discounted access, such as founding-farm beta access or a promotion code. That access lasts only for the period we tell you. When it ends, continuing to use the Services requires a paid plan. Nothing is charged unless you choose one.
• After a subscription ends. Ending a subscription, including through the money-back guarantee, does not delete your Customer Content. You can request export or deletion as described in Availability, Export, and Deletion.

3. Our 30-Day Money-Back Guarantee

We want you to find out for yourself whether AgAnswers is worth it, on your own farm, with your own records.

For the first 30 days after your organization's first payment, you can get every penny back. Use it as much as you like: bring in years of records, run every workflow, invite your whole team, put the assistant to work every day. If at any point in those 30 days you decide it isn't worth it, for any reason or for no reason at all, email billing@aganswers.ai and we will refund everything your organization has paid us, including charges for additional people.

• No questions asked. You don't have to tell us why.
• No conditions. It doesn't matter how much you used it.
• No partial refunds. You get back every amount you paid, not a prorated share.

We cancel the subscription when we refund it, so you are not charged again. Refunds go back to the card you paid with and usually arrive within 5 to 10 business days, depending on your bank. Your farm's records are not deleted: you can export them or ask us to delete them, as described in Availability, Export, and Deletion.

The guarantee covers an organization's first paid subscription.

4. Eligibility and Authority

You may use the Services only if you are legally able to enter into these Terms. If you access or use AgAnswers on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

5. Your Content and Data

"Customer Content" means any information, data, records, documents, files, images, photographs, videos, audio recordings, messages, communications, prompts, notes, forms, spreadsheets, field records, operational records, agronomic records, financial records, equipment records, farm records, metadata, and other content that is submitted, uploaded, entered, transmitted, generated, synchronized, imported, connected, or otherwise made available to the Services by you or on your behalf, whether directly or through a third-party integration.

Customer Content includes information obtained from connected third-party services, devices, platforms, software systems, equipment, sensors, or data providers that you authorize AgAnswers to access.

You retain ownership of Customer Content. AgAnswers receives a limited right to host, process, store, search, index, analyze, retrieve, transform, and create technical representations necessary to provide the Services. Customer Content is not used to train general-purpose AI models unless expressly disclosed otherwise.

6. License to Use the Services

AgAnswers grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services solely for your internal agricultural and business operations. You may not sublicense, lease, rent, distribute, transfer, assign, or otherwise make the Services available to third parties. Except for the limited rights expressly granted, AgAnswers reserves all right, title, and interest in and to the Services.

7. AI-Assisted Features

AgAnswers may generate agronomic recommendations, grain marketing analyses, operational recommendations, compliance guidance, financial insights, and other decision-support information. Such outputs are inherently uncertain and may be inaccurate, incomplete, or unsuitable for a particular farm, operation, field, crop, market condition, or circumstance.

8. Farming Decisions

You remain solely responsible for all farming and business decisions, including planting, harvesting, irrigation, fertilization, chemical application, livestock management, equipment operation, grain marketing, regulatory compliance, labor management, and financial planning.

9. Third-Party Integrations

You may connect third-party services. AgAnswers is not responsible for third-party products, services, platforms, or data sources.

10. Messaging Services

AgAnswers offers an SMS program for user-initiated conversational, account-related, and user-requested service notification messages related to the AgAnswers platform and a specific AgAnswers organization ("AgAnswers Conversational Messaging").

By opting in to SMS, you agree to receive text messages from AgAnswers from +1 217-217-2717 at the mobile number you provide. Message frequency varies based on your requests, usage, and support needs. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

For organization-linked messaging, an authorized organization administrator may add your number for a specific AgAnswers organization. That provisioning step alone does not opt you in. You must text +1 217-217-2717 from that phone and complete the START or UNSTOP confirmation flow before ongoing SMS is enabled.

You are responsible for providing a mobile number that you control and for ensuring that you have authority to opt in for that number. You may opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT, or STOPALL. For help, reply HELP or contact support@aganswers.ai.

Carriers are not liable for delayed or undelivered messages. We may suspend or terminate SMS access if we believe the program is being misused, consent is invalid, or continued delivery could create legal, compliance, or operational risk.

11. Pre-release Confidentiality

You agree not to publicly disclose features, screenshots, demonstrations, roadmap information, or technical details that we show you before they are released, without our prior written consent.

12. Feedback

AgAnswers may use suggestions, ideas, feature requests, bug reports, and other feedback without restriction and without compensation.

13. Acceptable Use

You may not violate laws, interfere with operation of the Services, upload malicious code, attempt unauthorized access, bypass security measures, or use the Services to build competing products.

14. Availability, Export, and Deletion

AgAnswers cannot guarantee uninterrupted or error-free operation. Customers may request export or deletion of Customer Content subject to legal and operational requirements.

15. Suspension and Termination

You may stop using the Services at any time. AgAnswers may suspend or terminate access for violations, abuse, fraud, security concerns, or legal requirements. If we end your access for a reason other than your breach of these Terms, we will refund any amount you paid for the period after access ends.

16. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS."

17. Limitation of Liability

AgAnswers shall not be liable for crop loss, yield loss, lost profits, grain marketing losses, business interruption, equipment damage, regulatory penalties, or loss of data. Total liability shall not exceed the greater of amounts paid during the preceding twelve months or $100.

18. Governing Law

These Terms are governed by the laws of the State of Delaware.

19. Changes to These Terms

We may update these Terms from time to time. Continued use constitutes acceptance of revised Terms. Changes to your plan or its price follow the Changes to plans and prices part of section 2, and changes to section 3 never apply to a payment you have already made.

20. Contact

Questions regarding these Terms may be directed to legal@aganswers.ai.